Autelobd is one of the official distributors of Autel, All the products sold on Autelobd.com are original Autel tools.
Autelobd Technology Co., Ltd​​​​​​​
mavis@autelobd.com
+86-18026968053
English
Before you return items to us, please read and follow the below instructions. You can also contact our Customer Service, we are always here to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

About Autelobd Return Policy

1. Mis-Ordered Products: If you order the wrong item by yourself, or you find it is not what you want to order (not a quality problem), our return policy is not applied to you, please be aware of this.

2. Quality Issue: Our products DON'T work well once you receive them or they encounter a crash in delivery causing customers to fail to use them, in this situation, our return policy will be open for you.

3. Non-Quality Issues: In some particular situations, our return policy can be open for you after our customer service learns your particular problem, and in this condition, we will charge you a 10% handling fee.

Our free return window will be open for 30 working days after package delivery.

Returning for replacement

1. When exchange for free: If your products encounter a crash in delivery, we will exchange them free of charge for you, you undertake the shipping cost for your shipped item back to us through simple airmail.

2. Mis-ordered products: If you order the wrong item and plan to exchange it for what you want, just contact our customer service for help, if we can exchange it for you, you need to pay the shipping cost to us as well as return to you.

3. Physical Damaged Items: If the item is damaged by yourself, we CAN'T provide an exchange service for you. But you can return it for repair.

4. What you should do before returning for replacement: Contact our customer service to tell us your problem. What's wrong with your item and what do you want us to do for you?

5. Returning shipping options: After confirming your items are under our policy of returning, please use a simple airmail to ship the item back to us. NO DHL, UPS, TNT, FedEx, or any other express.

What we will do after receiving your return: Keep in touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.

How to Return the package if you have the above issues?

1. Check the package condition once you get it. If you have any problem, please contact our customer service immediately.

2. If you are eligible for our return policy, our customer service will provide you return address online and give you shipping instructions.

3. Please follow our instructions to ship out the package and provide us tracking number. Our customer service will arrange an exchange or refund for you. Refund please check our Refund Policy.

Our product guarantee

Warranty: The guarantee of our most products is one year. Before shipping out, all goods have been double-verified by Autelobd. Our QC department will check for quality, including checking the basic function of the hardware and software, the appearance, the packing, the necessary accessories, and the power adapter plug standard. After finishing the quality check, our staff will carefully do a quality check.

If you have any problem with the products brought from Autelobd please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most cases.

Lost Products: If products get lost in delivery, or you can not get your item for a long time, please contact our customer service timely. We will handle this ASAP. Please DON'T deal with it all by yourself, we want you to communicate with us. Usually, we will provide the tracking number and tracking URL timely. If products get lost on the way and we get confirmation from couriers, we will arrange a new package for your products.

Repair Policy

When your product gets damaged after some time and needs repair, we provide repair service for you. Please contact autelobd.com customer service about the repair.

You need to use simple airmail to send the item back to us, after we fix it, we will send it back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.

Kindly note: If you want to return it for repair, you need to pay for the return cost. Only if you receive the wrong item, and return it back to us, we will cover the return cost. For any further questions, please feel free to contact autelobd.com customer service.
About Us

Autelobd is a professional leader in China's Autel diagnostic tool scanner, Autel maxisys ultra, and Autel km100 manufacturer with high quality and reasonable price. I'd like to welcome you to contact us.
Contact Us

Phone: +86-18026968053
Whatsapp: +86-18026968053
Email: mavis@autelobd.com
 Longhua District, Shenzhen City, China
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