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mavis@autelobd.com
+86-18026968053
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Refund Policy of autelobd.com

Details about Refund Policy at autelobd.com

Refund Policy

Our policy lasts 30 days from the purchase date. We are sorry for not offering a refund or exchange after 30 days from your purchase date.

To be eligible for a return, your product (s) should have one of the following conditions:

The wrong product was sent by the merchant.

The product is defective.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please send your purchase back to us. Please contact our customer service for a detailed return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don't offer returns (refund or exchange) in the following cases:

* Any item not in its original condition is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 90 days after delivery.

* The product was damaged in shipping.

* The item was not delivered on the agreed time (We usually complete orders within 1-3 working days (holidays and national days are not counted), exceptions may occur if no more stock is available and in case the delay is from the shipping company so the customer shall coordinate with them as we don’t have any relation with any delay resulted from custom procedures or late delivery of the shipping company).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your PayPal account manager or credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us
About Us

Autelobd is a professional leader in China's Autel diagnostic tool scanner, Autel maxisys ultra, and Autel km100 manufacturer with high quality and reasonable price. I'd like to welcome you to contact us.
Contact Us

Phone: +86-18026968053
Whatsapp: +86-18026968053
Email: mavis@autelobd.com
 Longhua District, Shenzhen City, China
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