Warranty: the guarantee of most products is one year. Before shipping out, all goods have been double-verified by-products. Our test engineer will check for quality, including checking the basic function of the hardware and software, the appearance, the packing, the necessary accessories, and the power adapter plug standard. After finishing the quality check, our QC staff will carefully do a quality check.
If you have any problems with the products you buy from autoload.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us. Usually, we will provide the tracking number and tracking link timely. If products get lost on the way and we get confirmation from couriers, we will arrange redelivery for your products. If you want to ship it through express, then you need to pay an express shipping fee.
1 We provide one year guarantee for all items on our website.
Warranty period: Since the date you receive the product within one year.
Tech Support: Free online for a lifetime.
During the warranty period, if you have a device problem, you can send it back to us for repair. (Buyer pays for return shipping)
After we fix it, we will send it to you in time for free. ( Seller pays for shipping if the product gets broken within 180 days)
If your product has a software problem, we can send the CD or provide you with a software download link.
2 Free to update your item and get unlimited technical support.
Once the newest software is coming out, we can send a download link or a new CD to you. Besides, you can also send the item back to us and we will update it for you if necessary. They are all free of charge.
When you have some problems that occur during the application, you can ask us for help. We will help you solve the problem by e-mail, online chat, phone, or remote control of our technicians